The report, titled “Healthcare 2020: How Automated Patient Experiences Will Transform the Landscape,” included responses collected from interviews and surveys of134 healthcare executives. The report aimed to provide insight into how executives view automated healthcare technology, how their organization would utilize these tools and future plans of adoption.

Key findings included:

• 87 percent of respondents believed automated healthcare would be beneficial to increasing patient engagement in their own care.
• 82 percent of respondents see value in using automated healthcare solutions to gather patient-generated health data (PGHD).
• 79 percent of respondents plan on integrating automated healthcare solutions within the next 24 months.
• 49 percent of respondents are either integrating or already have integrated PGHD into their patient experience initiatives.
• 74 percent of respondent are interested in the use of automated healthcare / AI solutions for improving continuous care experiences for their patients.
• 98 percent of respondents think automated healthcare will help close gaps in current standards of care.

“We have been using automated technology and it has exceeded my expectations,” said Margaret Sabin, the CEO of Penrose- St. Francis Health Services, of Centura Health. “It has enabled us to engage with our patients in a way that’s convenient for them, and gives us the kind of information we need to help them manage their lives.”